Last Update: 1 October 2025.

Menai Utilities Pty Ltd – Privacy Policy

Introduction

Your privacy is important to us.

Menai Utilities Pty Ltd (Menai or the Company) has developed this policy for you to understand how we collect, hold, use, communicate, disclose and make use of personal information as a result of your use of our website.

Disclaimer

The information on Menai’s website is intended for general reference only. All content is the property of Menai and should not be reproduced, copied, or tampered with. The Menai logo is a company trademark and, as such, it should not be downloaded or copied.

Although we check and attempt to maintain the accuracy of information presented in this website, the general nature of the information and the variability of the subject matter means that information is not complete. The passage of time may, on occasions, lead to information becoming outdated. Accordingly, no warranty is given as to the completeness or accuracy of the information presented and we ask that you acknowledge this situation and accept the above conditions.

Collection of Personal Information

Menai undertakes to collect personal information about you in a fair and lawful way. We may collect personal information:

• Directly from you.
• From other entities who provide services to Menai.
• Other persons acting on your behalf.
• Publicly available sources of information.

Personal information that may be collected includes:

• Personal details, such as name, mailing address, email address, telephone numbers, age and gender.
• Human resource information relating to employees including contractors and subcontractors.
• Applications for employment, including information relating to personal skills, work history, experience and details of performance, education, qualifications and skills, professional memberships, hobbies and affiliations.
• Details of referees and personal references.
• Answers to questions asked to assist Menai to conduct business, including as part of the employment process.

Use of Personal Information

Menai uses personal information generally to:

• Notify you of updates and offers.
• Enable Menai to deliver services or information to individuals or to an organisation.
• Maintain or establish a business relationship, including a customer, supplier, contractor, subcontractor or employee.
• Enable Menai to assist to provide services; or to improve, and better understand preferences in respect of Menai services; and provide you with a personalised website experience.

Situations in which Menai may Collect Personal Information

These include:

• Recruitment and engagement of employees, including contractors and subcontractors.
• When receiving services from third party suppliers, including contractors and subcontractors.
• When providing services to clients.
• When visitors to Menai’s website provide their personal information, such as name and email address.

Disclosure of your Information

We do not and will not sell or deal in Personal Data or any customer information.

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of www.nationalrocksawing.com.au, our customers or third parties.

Protecting your Privacy

Protecting your personal information is important to us.

We safeguard your privacy and the security of your personal information by taking steps to protect the information we hold about you, from loss, unauthorised access, use, modification or disclosure and against other misuse.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

When personal information that we collect is no longer required, we destroy or delete it in a secure manner.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites.

Retention and Disposal of Information

Menai stores personal information at its own premises and with the assistance of its service provider.

Menai will only keep personal information it needs for the purposes for which it was collected. Once an individual’s information is no longer required by Menai, reasonable steps are taken to destroy or de-identify it.

Website Usage Information and Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (eg, name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and linking functionality to help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google AdWords and Facebook Adverts. These ads may appear on this website or other websites you visit. This information is issued anonymously and in aggregate and is collected and logged for statistical purposes.

Links to Other Websites

Menai’s website may provide hyperlinks to websites owned and controlled by others. Menai is not responsible for the privacy practices of these websites. By accessing or using Menai’s website, an individual consents to the collection, use and disclosure of personal information as described in this Policy, as amended from time to time.

Accessing and Updating Personal Information

Employees can access and update their personal information directly through our management system, Employment Hero.

If your personal details (such as contact information, address, or emergency contact) change, please log in to your Employment Hero account and update your information accordingly.

If you experience any issues accessing your account or updating your details, please contact the People and Culture team for assistance.

Change to Privacy Policy

To ensure our Privacy Policy remains current, this policy is subject to change. Menai reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. Menai will make every effort to communicate any significant changes to you via email. Your continued use of the service will be deemed acceptance of any amended policy.

Complaints

If you wish to contact us regarding how we have handled your personal information, please provide administration with full details of your complaint, and any supporting documentation, by either:

email to:          admin@menaiutilities.com.au

or

letter to:           Administration
Menai Utilities Civil Pty Ltd
Level 1
135 Queen Street
CAMPBELLTOWN NSW 2560
AUSTRALIA

Our Privacy Officer will endeavour to:

• Provide an initial response to your query or complaint within ten (10) business days; and
• Investigate and attempt to resolve your query or complaint within thirty (30) business days or such longer period as is necessary and notified to you by our Administration Officer.